MNsure makes improvements, faces questions about budget

By KBJR News 1

MNsure makes improvements, faces questions about budget

February 12, 2014 Updated Feb 12, 2014 at 6:38 PM CDT

St. Paul, MN (NNCNOW.com) - Minnesota lawmakers warned leaders in the state's health exchange that they need to figure out budget needs soon, as insurance enrollment trends are pointing to a 2015 deficit.

MNsure Leaders told lawmakers Wednesday during an oversight hearing slower-than-expected enrollment in commercial insurance through MNsure continues to point to budget problems in 2015 and 2016.

On a positive note, leaders of the health insurance exchange program say they have made significant progress in fixing problems with their website and call center. Acting CEO Scott Leitz told lawmakers that MNsure added 50 more customer service reps just today to further reduce wait times and improve customer service.

Officials say call wait times are roughly 7 minutes, down from 60 minutes in October.

92,000 people have enrolled in either private or subsidized health plans through the state's exchange.

MNsure must give lawmakers a proposed 2015 budget by March 15.