Telephone scam targets Superior Water, Light & Power customers

By KBJR News 1

Telephone scam targets Superior Water, Light & Power customers

June 3, 2014 Updated Jun 3, 2014 at 5:30 PM CDT

Superior, WI (NNCNOW.com) - SWL&P is one of many utilities nationwide, including Minnesota Power, that has been targeted by this telephone scam.

Here’s how this telephone scam generally works: A caller poses as someone from SWL&P and instructs the home or business owner to make an immediate wire or cash payment or their power will be disconnected that same day. Various directions are given for payment—prepaid debit cards from Walgreen’s or CVS, electronic funds transfers, routing and check numbers from bank accounts or credit/debit card numbers.

Customers who think they are dealing with a suspicious call are advised to hang up immediately and call SWL&P directly at 715-394-2200 to verify account status and to report this illegal activity (normal business hours are 8 a.m. to 4 p.m. Monday through Friday; after hours, please call the local police).

SWL&P doesn’t want customers to fall victim to this scam. As a reminder, these are the normal procedures we follow for accounts with overdue bills:

1. If customers are behind on their bills, SWL&P sends a written notice before service is disconnected. Customers who have not received a disconnect notice in the mail should not engage anyone on the phone offering to take payment. Instead, customers should hang up and contact SWL&P at
715-394-2200 to verify account status and report the attempted scam. Normal business hours are between 8 a.m. and 4 p.m. Monday through Friday. After hours, you may contact the local police.

2. While you may pay your SWL&P bill by phone or credit card, it is only through our third-party vendor, Western Union Speedpay, that these payments are accepted.

3. Never give your personal information over the phone. To further protect yourself, use only authorized methods to pay your SWL&P bill.

Newsroom Staff