Better Business Bureau: How to handle door–to–door solicitors

By KBJR News 1

Credit: Nicole Mays/Flickr

Better Business Bureau: How to handle door–to–door solicitors

May 22, 2014 Updated May 22, 2014 at 3:24 PM CDT

Duluth, MN (NNCNOW.com) --- The Better Business Bureau of Minnesota (BBB) would like to offer up some advice on how to best handle door–to–door solicitors. They say solicitors will start knocking on doors because nice weather is beginning.

The BBB would like to remind people to stay alert and that sellers are coming onto your turf, not the other way around; feel free to shut your door if you start to feel uncomfortable.

The BBB has laid out their recommendations on how to best handle door–to–door solicitors:

–Ask for identification: A reputable seller will provide you with all the information you request, including I.D./business card.
–Verify the individual and the company: If you are interested, get everything in writing – including the price, contract duration and all other terms and conditions. Tell the salesperson you will check it out and get back to them. Then research the company.
–Inquire about licensing: Have they secured a solicitor's license from the city they're doing business in?
–Read the contract closely: Make sure you understand all the terms/conditions before signing.
–Don't be pressured: Watch out for high–pressure sales tactics and be aware that anything you sign could construe a contract.
–Do the Math: Paying $30–$40 per month for magazine subscriptions may not sound like much, but if the contract runs for two years – or longer – charges can add up quickly.
–Know your rights: The Federal Trade Commission's Three–Day Cooling–Off Rule gives the customer three days to cancel purchases over $25 that are made in their home or at a location that is not the seller's permanent place of business.
–Stand strong: Do not invite unsolicited salespeople into your home. If you do allow a salesperson inside and decide during the presentation that you are not interested in making a purchase, simply ask them to leave. If the salesperson refuses to leave, tell them you will call the police.
–A classic tactic of less–than–reputable asphalt firms is to tell consumers they have extra asphalt leftover for another job and will perform the work for a minimal cost.

The BBB believes many sales staff who operate door–to–door are honest members of trustworthy businesses; however, they say there are some who may not be so trustworthy.

Ramona Marozas
Rmarozas@kbjr.com

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